1. Identification of the owner

Holder: Ipontennis, S.L.

CIF: B56483670

Social address: Calle Actor Arturo Lledó, 38, Block 1, 4A, 03008 Alicante, Spain

Email: info @ipontennis.com

Contact Phone: 699 700 197

Registry data: Registered in the Mercantile Registry of Alicante, Tomo 4615, Folio 98, Section 8, Leaf A-187827, Registration 1, dated 09/23/2023.

Web domain: https://www.ipontennis.com/en/

2. Object and scope

These conditions regulate the purchase of products and, where appropriate, the hiring of services offered by IPontennis through their online store.

The use of the website and / or the realization of an order attributes the user or client status and implies the full and unreserved acceptance of these general conditions, the legal notice, the Privacy Policy and the Cookies Policy, in the current version at the time of the Hiring.

If you do not agree with any of the indicated legal texts, you should not use this website or place orders through it.

3. Access and purchase conditions

To place an order in https://www.ipontennis.com/en/, the user must be of legal age and have sufficient legal capacity to hire.

The client is committed to providing truthful, accurate and updated data during the purchase process. In the event that the client provides incorrect, incomplete or outdated data, IPontennis will not be responsible for the delays or taxation tax derived from that circumstance.

When placing an order, the client declares that it is legitimized to use the selected payment means and that the data provided for the purchase are correct.

4. Contracting process

To place an order, the client must follow the online purchase procedure enabled on the website, selecting the desired products or services, adding them to the cart, comparing the required data and finally confirming the purchase using the button enabled to effect, which will involve Payment obligation.

Before completing the order, the client may review the detail of the selected products, detect and correct possible errors in the introduction of data, as well as consult the full final price, including taxes and, where appropriate, shipping costs or other additional costs.

Once the order is placed, the customer will receive a confirmation email of the order. This communication will not be a definitive acceptance of the order, but only its reception.

The sale contract will be perfected when IPontennis sends the customer an express confirmation of acceptance and / or sending of the order by email or durable equivalent support.

5. Products and Availability

IPontennis markets products related to tennis, paddle and other related disciplines, including, among others, rackets, shovels, footwear, rackets, backpacks, accessories, track material and complementary products.

Likewise, IPontennis may offer certain accessory or customized services, such as stringing, assembly, product configuration, customization or adjustment according to customer's specifications.

All orders are subject to real stock availability. In case of lack of total or partial availability of a product Once the order is placed, IPontennis will inform the client as soon as possible and will offer, as appropriate, an alternative solution, a new estimated term or return of the subscribed quantities corresponding to the product not available.

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All prices shown on the website are expressed in euros and include legally applicable taxes, unless expressly indicated otherwise.

Shipping costs, as well as any other additional cost associated with the order, will be shown to the client in a disaggregated way before completing the purchase process.

IPontennis reserves the right to modify at any time the prices published on the website. However, the products will be billed in accordance with the rates in force at the time of the effective realization of the order, unless manifest material error.

7. Payment forms

The customer may pay their order through the means of payment enabled at each moment in the purchase process.

IPontennis reserves the right to modify, expand or restrict the payment methods available based on technical, operational, safety or fraud prevention criteria.

Collection can be made through secure payment gateways managed by third-party specialized providers. Banking or card data will be treated directly by these entities according to their own safety standards.

IPontennis may perform additional identity or security checks before accepting an order when there are objective signs of fraud or unauthorized use of the means of payment.

8. Delivery

The orders will be delivered at the address indicated by the client during the purchase process, within the geographical areas enabled by iPontennis at all times.

The delivery times indicated on the web, on the product tab, in the cart or during checkout are indicative, unless expressly indicated otherwise.

Unless otherwise compact or specific indication of another term, the delivery will be made without an undue delay and, in any case, within the maximum term legally applicable since the holding of the contract.

IPontennis will not be responsible for the impossibility of delivery when the data provided by the client are incorrect, incomplete or when caused by beyond their reasonable control.

9. Right of withdrawal

When the buyer has the condition of consumer or user, he will be entitled to desist from the contract within a period of 14 calendar no need for justification.

The residue period will expire at 14 calendar days from the day when the consumer, or a third by him indicated other than the carrier, acquires the material possession of the goods.

To exercise the right of withdrawal, the client must communicate his unequivocal decision to Ipontennis by email aimed at info @ipontennis.com or in writing to the postal address indicated under these conditions.

The client may use the withdrawal form model included at the end of this text, although its use is not mandatory.

10. Consequences of withdrawal

In case of valid withdrawal, iPontennis will reimburse the customer all the payments received, including, where appropriate, the delivery costs corresponding to the least expensive ordinary mode offered, without undue delay and, in any case, within the term Maximum of 14 calendar days from the date on which it has been informed of the decision of withdrawal.

IPontennis may retain the refund until you have received the goods object of return, or until the client has presented sufficient proof of its return, depending on what condition it is first fulfilled.

The refund will be made using the same payment means used by the client in the initial transaction, unless it has expressed expressly otherwise and provided that this does not involve an additional cost.

The client must return the products without undue delay and, in any case, no later than 14 calendar days from the date on which he has communicated his decision to desist.

Unless Ipontennis expressly indicates otherwise, the client will assume the direct cost of the return when it occurs due to withdrawal and not by mistake, incidence or lack of conformity attributable to Ipontennis.

The client will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish its nature, characteristics or operation.

11. Exceptions to the right of withdrawal

In accordance with current regulations, the right of withdrawal will not apply, among other legally expected assumptions, to:

• Products made according to consumer or clearly customized specifications.
• Services already executed or fully rendered when an applicable exception is legally aware.
• Precious goods that are not suitable for returned for reasons for health protection or hygiene and that have been despised after delivery.
• Products that, by its nature, are mixed indisically with other assets after delivery.

In iPontennis, this exception can affect, among others, at eased services already made, customized products or customized items according to customer's instructions.

12. Returns by error, damage or lack of conformity

If the client considers that the received product is not in accordance with the contracted, it has come damaged, it is incorrect or presents a defect of origin, you must inform Ipontennis as soon as possible through the email info @ipontennis.com, indicating the order number, data from the affected product and a detailed description of the incidence.

IPontennis may request photographs, videos or other reasonable information that facilitates the verification of the incidence and processing of the corresponding solution.

When proceeding legally, IPontennis will offer the customer repair, replacement, reduction in the price or resolution of the contract, in accordance with current regulations.

13. Legal guarantee

All products sold to consumers and users through https://www.ipontennis.com/en/ they are covered by the legal guarantee provided for in the current regulations.

IPontennis will respond to the consumer for the faults of conformity that exist at the time of delivery and manifest themselves within the applicable legal deadline from the delivery of good.

The legal guarantee does not cover damage caused by improper use, blows, normal wear, incorrect manipulation, inadequate maintenance, deficient conservation, use of the manufacturer's instructions, or repairs or modifications made by unauthorized third parties.

To process a guarantee incidence, the client must contact Ipontennis through info @ipontennis.com, contributing, as far as possible, order number or invoice, description of the problem and any documentation or graphic material that allows its assessment.

14. Responsibility

IPontennis seeks that the descriptions, photographs, images, technical characteristics, prices and other information related to the products are as accurate and updated as possible. However, this information may contain typographical errors or small non-essential inaccuracies.

IPontennis will not be responsible for damages or losses derived from interference, interruptions, computer viruses, telephone breakdowns, operating disconnections of the electronic system, delays or blockages caused by deficiencies or overloads alien to your control reasonable.

In any case, nothing of the provisions of these conditions will limit the rights recognized by the imperative regulations applicable to consumers and users.

15. Intellectual and industrial property

All the contents of the website, including texts, images, photographs, logos, designs, icons, videos, software, structure, layout and other elements, are ownership of Ipontennis or third parties who have authorized their use, and are protected by the Regulations in force on intellectual and industrial property.

Reproduction, distribution, communication, transformation, extraction, reuse or total or partial exploitation of said contents without prior authorization, express and in writing of the owner of the corresponding rights, except in cases legally allowed.

16. Personal data protection

Personal data provided during the purchase process or through the use of the website will be treated in accordance with the provisions of the Privacy policy and in current regulations on data protection.

17. Cookies

The website uses its own and third-party cookies in accordance with current regulations. The user can get more information about its use, configuration, acceptance or rejection in the corresponding Cookies.

18. Electronic communications

The client accepts that communications, notifications, invoices, confirmations and other contractual documentation can be referred by electronic means when the applicable regulations allow it.

For contractual purposes, the customer consents the use of electronic mail and recognizes that electronic communications comply with the legal requirements required when appropriate.

19. Customer Service

20. Partial Nullity

If any clause of these conditions was declared null, invalid or inapplicable, this will not affect the validity of the rest of the cloat, which will remain in force at all that is not affected.

21. Modification of conditions

IPontennis reserves the right to modify these general conditions when necessary due to normative, technical, commercial or operating changes of the website. In any case, on the request, the current conditions will be applicable at the time of its realization.

22. Applicable legislation and competent jurisdiction

These general conditions are governed by Spanish legislation.

In case of controversy or conflict derived from the interpretation, execution or validity of these conditions, the courts and courts corresponding in accordance with applicable regulations will be competent. When the customer has the consumer or user condition, the courts and courts of their domicile will be competent in the terms provided legally.

23. Form with a model of withdrawal