Introduction
These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website "www.ipontennis.com".
Article 1. Objective
These conditions establish the rights and obligations of all IPONTENNIS users, in relation to the products and services that we offer through our website “www.ipontennis.com”
These terms are important to you and us as they are designed to create a legally binding contract between us, protecting your rights as a customer and our rights as a business.
Please read these Conditions and our Privacy Policy carefully before confirming your payment to place your order.
By using the website "www.ipontennis.com" or placing an order through it, you are aware that you are subject to these Conditions and our Privacy Policy, therefore, if you do not agree with all Conditions and Privacy Policy Statement, you should not make any request.
These conditions may be modified, so you must read them before placing each order.
Article 2. Order
The fact of placing an order on “www.ipontennis.com” implies full and complete acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract. thus concluded.
You agree to only use the website www.tengotenis.com to make legally valid queries or requests. You also agree to provide us, correctly and correctly, with your email address, postal address and/or other contact information and understand that we may use this information to contact you if necessary (see our Privacy Policy - Article 12) If If you do not provide us with all the necessary information, we will not be able to process your request.
By placing an order through "www.ipontennis.com", you guarantee that you are fully authorized to use the payment card if you choose that payment method. Only persons with legal capacity to enter into contracts related to the type of goods and services proposed on this website may place orders on "www.ipontennis.com".
To place an order you must follow the online purchase procedure until payment.
You will receive an email confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted as it constitutes an offer by you to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product(s) are being shipped (shipping confirmation).
The contract for the purchase of product(s) between us (Contract) will only be formalized when we send you the Shipping Confirmation.
Only products related to the shipping confirmation will be subject to the contract. We will not be obliged to supply you with any other products you have ordered until we confirm the shipment of the same in a separate shipping confirmation.
Article 3. Availability
Service availability: Items offered on this site will be available for shipping to all continents.
Product availability: IPONTENNIS will do everything possible to please all its customers in their demand for products. However, all product orders are subject to availability and accordingly, if there are difficulties in supply or items are not in stock, we reserve the right to provide information on substitute products of equal or greater quality and value that you may request. . If you do not wish to order these replacement products, we will refund any amount you have paid.
Article 4. Prices
The prices on the website “www.ipontennis.com” include VAT, applicable on the day of the order, but exclude shipping costs, which will be added to the total amount due.
The price of the products will be the one that appears on the website. The price is expressed with taxes included, since these taxes are set on the date of acceptance of the offer. The price must be paid in full at the time of purchase.
IPONTENNIS reserves the right to modify the sales prices indicated on www.ipontennis.com at any time, but the items will be invoiced based on the rates in force at the time of registering the order, subject to reservation of availability in That date. .
Article 5. Payment
Payment for orders can be made using the following methods:
<strong>Peninsula and Balearic Islands Order.
Payment with Visa, Mastercard, Iupay Card
Cash on delivery: this payment system carries a commission of €6.50
Pay PayPal
Canary Islands, Ceuta and Melilla
Payment with VISA, Mastercard- Iupay cards
Payment by Paypal
International Orders
Payment with VISA, Mastercard- Iupay cards
Payment by Paypal
IPONTENNIS reserves the right to change payment methods, being able to create new ones or delete an existing one, without the user/client of "www.ipontennis.com" being able to make claims for this reason. However, if the change in payment method affects an order already placed, at "www.ipontennis.com" we will contact the customer to inform them of the change, offering them the option to cancel the order, if they consider it appropriate.
Payment with Visa Secure card
The payment is made online, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.
To give maximum security to the "www.ipontennis.com" payment system, it uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use provides complete security for data transmission over the network. Your data is completely confidential and protected.
Credit card details are not recorded in any of our databases. They are only used in the virtual POS (point of sale terminal) of our financial institution through the Secure Payment Gateway.
Credit cards will be subject to controls and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or failure in delivery and we will not be able to formalize any contract with you.< /p>
IPONTENNIS reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order), so that the purchased merchandise is delivered in accordance with the data contained in the order.</ p>
The customer who makes a purchase through this modality, unless cancellation of the purchase by telephone, by email orders@ipontennis.com, before the email sent by www.ipontennis.com informing that the order has already been been sent, you will be forced to pay, considering the rejection of the package as fraud.
Article 6. Return policy
Right of withdrawal You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period will expire 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired material possession of the last of these goods. To exercise the right of withdrawal, you must inform our Tennis Articles Distribution, sl, IPONTENNIS C/ACTOR ARTURO LLEDÓ,38 / request@ipontenis.com of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by postal mail, fax or email). You can use the sample withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it will be enough for the communication regarding the exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal In case of withdrawal, we will refund all payments received from you, including shipping costs (with the exception of additional costs resulting from your choice of a delivery method other than the less onerous ordinary shipping we offer ) without delaying undue payment and, in any case, within 14 days following the date on which we are informed of your decision to terminate this contract. We will make this refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any costs as a result of the refund. We may withhold the refund until we receive the products or until you provide proof of the return of the products, whichever condition comes first. You must return or deliver the merchandise directly to us or to IPONTENNIS C/ACTOR ARTURO LLEDÓ,38 / request@ipontenis.com without undue delay and, in any case, within 14 calendar days following the date on which you communicate your decision to withdraw. of the contract. The deadline will be considered met if you return the merchandise before the expiration of the term. He must bear the direct cost of returning the merchandise. You will only be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal form template - For the attention of IPONTENNIS C/ACTOR ARTURO LLEDÓ,38 / request@ipontenis.com: - I communicate / communicate (*) that I withdraw from my / we withdraw from our (*) purchase and sale contract of the next good / provision of the following service (*) - Ordered/received on (*) - Name of the consumer and user or consumers and users - Address of the consumer and user or consumers and users - Signature of the consumer and user or consumers and users (only if this form is submitted on paper) "
Read moreShow lessUpon receipt of the merchandise to be returned, we will carefully examine the returned product and notify you by email within a reasonable time whether it is appropriate to return or replace the product (if applicable). The return or replacement of the item will be made as soon as possible and in any case within 30 days following the date on which we send you an email confirming that the return or replacement of the non-compatible item is appropriate.
In the event that the product or products cannot be replaced, the amounts paid for the returned products will be fully refunded, for any defect or defect, when they actually exist, including the shipping costs incurred for the delivery of the product. And the costs you would have incurred to return it.
Partial returns and cancellations will result in partial refunds of the total amount paid for the entire order. Shipping, refund and gift packaging costs will not be refunded if the return is partial.
The refund will be made to the same credit card used to pay for the purchase, or by bank transfer for orders paid by refund.
“The right of withdrawal will not apply to contracts that refer to: a) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized. b) The supply of goods that may deteriorate or expire quickly. c) The supply of sealed goods that are not in a condition to be returned for reasons of health protection or hygiene, and that have not been sealed after delivery. d) Supply of sealed sound recordings, video recordings or computer programs that have not been sealed by the consumer and user after delivery. Regulatory basis Art. 97.1.l) LGDCU, 103 LGDCU Art. 97.1.e) LGDCU
Article 7. Defective products
Returns of defective products
In cases where you consider that, at the time of delivery, the product does not comply with what is established in the Contract, please contact us immediately through our contact form acliente@ipontennis.com or request@ ipontennis.com, providing details of the product and the damage it suffers, in some cases we will request that you send us a photo of the damage.
Article 8. Guarantee of purchased products
Under the terms of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, IPONTENNIS is responsible for any lack of conformity that arises. produce within two years from birth.
In case of lack of conformity, you must inform us within two months from the moment you became aware of it by sending an email to info@tengotenis.com indicating your details, the purchase invoice number and the anomaly detected. . In the event of a manufacturing defect, IPONTENNIS will be responsible for the return costs, as well as the costs related to labor and materials.
Returns of defective products
In cases where you consider that, at the time of delivery, the product does not comply with what is established in the Contract, please contact us immediately through our contact form incidences@tengotenis.com or info@tengotenis.com, providing details of the product and the damage it suffers, in some cases we will request that you send us a photo of the damage.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and retain all the original accessories and instructions for its return.
Article 9. Liability and exemption from liability
The photographs and texts reproduced presenting the products offered are for informational purposes only.
The liability of IPONTENNIS in relation to any product purchased at “www.ipontennis.com” will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have been produce. when All necessary precautions were taken when presenting the products.
IPONTENNIS is not responsible for damages, whatever their nature, material, immaterial or corporal, that may result from improper operation or use of the products sold. The same applies to possible modifications made to the products by suppliers.
IPONENNIS is not liable to a customer or third party for indirect damages, loss of business or loss of profits incurred by any means, even if the damage, loss or injury was foreseeable.or IPONTENNIS or if its eventuality was brought to your attention. . .
Without prejudice to the provisions of the preceding paragraphs, the liability of IPONTENNIS under these general conditions may not exceed an amount equal to the amounts paid after the transaction that gave rise to said liability, whatever the cause. Or the form of the action in question.
IPONTENNIS is not responsible for non-compliance with the signed contract in the event of stock out or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially in postal and communication services. Transportation or communications, flood or fire.
The provisions of this clause will not affect your rights recognized by law as a consumer or your right to withdraw from the contract.
In case of dispute, the customer can first contact IPONTENNIS to obtain an amicable solution.
These general conditions are governed by Spanish law. The parties submit, at their discretion, the resolution of conflicts and the waiver of any other jurisdiction, to the courts and tribunals of the consumer's domicile.
Article 10 - Ownership of the content of the website www.ipontennis.com
The elements of this website were created with the purpose of offering the sale of products identified by IPONTENNIS.
All illustrations, designs, icons, graphics, photographs, images and any other elements that are part of the website are the exclusive property of IPONTENNIS or are under license from the Supplier Brand.
Clients and users are warned that IPONTENNIS's rights over the content, design and source code of this website are protected by current Spanish and international legislation on intellectual and industrial property.
In the same way, and without prejudice to the above, the content of this website is also considered a computer program and, therefore, all current regulations of the Spanish Community also apply to it. European on the matter.
The total or partial reproduction of this website, not even through a hyperlink, or any content, is expressly prohibited without the express written authorization of IPONTENNIS.
Likewise, the copy, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves a violation of current Spanish and/or international regulations on intellectual and/or industrial property, as well as well as the use of web content, if there is no prior-written authorization from IPONTENNIS.
IPONTENNIS informs that it does not grant any implicit license or authorization on intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the contents included on its website www.ipontennis.com</p >
Article 11. Written communications and notifications
Applicable regulations require that some of the information or communications we send you be in writing. By using www.ipontennis.com, you agree that most communications with us are electronic.
We will contact you by email.
In all communications and in the formulation of the contract, we will use the official language of the Spanish State, Spanish.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically satisfy the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications you send us should preferably be sent through our contact form. Subject to the above, and unless otherwise indicated, we may send communications to you by email or to the postal address provided by you when placing an order.
Notifications will be deemed to have been received and made correctly at the time of publication on our website, 24 hours after sending an email or three days after the date of sending any letter. To prove that the notification was made, it will be enough to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered by post or post office box and, in the case of an email, that was sent to the email address specified by the recipient.
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Article 12. Applicable law and jurisdiction
The present conditions in general are governed by Spanish law.
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