1. Responsible for treatment

Responsible: Ipontennis, S.L.

CIF: B56483670

Social address: Calle Actor Arturo Lledó, 38, Block 1, 4A, 03008 Alicante, Spain

Contact email: info @ipontennis.com

Phone: 699 700 197

Domain: https://www.ipontennis.com/en/

2. What data we deal

IPontennis may deal, according to each case, the following categories of personal data:

• Identifying data: Name, Surname, Username.
• Contact information: Email, Telephone, Billing and delivery address.
• Purchase Data: Acquired Products, Order History, Incidents, Returns, Preferences linked to the order.
• Payment information: information needed to process the collection, without directly storing full card data when the payment is managed by safe external walkways.
• Navigation data and use of the website, in the terms indicated in the cookies policy.
• Data derived from queries, claims, requests for information or customer service.
• Data associated with personalized services, such as specific product configurations, strings, tensions, customizations or client instructions.

3. How do we obtain the data

• Contact and customer service forms.
• Registration process and account creation.
• Online purchase and contracting process.
• Communications by email, telephone, messaging or similar channels.
• Navigation on the web, use of the private area and acceptance or configuration of cookies.

4. Purposes of legal treatment and basis

4.1. Order management and contractual relationship

We treat your data to manage high as a client, process orders, collect the products or services contracted, issue invoices, manage shipments, deliveries, incidents, returns, guarantees, after-sales service and any action necessary to execute the contractual relationship.

Legal base: execution of the Contract and Application of pre-contractual measures.

4.2. Customer service and consultation management

We treat your data to respond to information requests, solve doubts, incidents, claims, budget requests or queries related to products, services or orders.

Legal base: pre-contractual measures, execution of the contract and, in certain cases, legitimate interest in adequately attending users and customers.

4.3. Administrative, accounting, fiscal and legal management

We treat your data to fulfill legal, accounting, fiscal, commercial, consumer, billing, fraud prevention and collaboration with authorities when appropriate.

Legal base: compliance with legal obligations applicable to Ipontennis, S.L.

4.4. Commercial communications

We can send commercial communications related to our products, promotions, launches, novelties or content by electronic or non-electronic means when the user has provided his express consent or when there is a previous contractual relationship and communications refer to products or services similar to the Previously hired, always offering a simple and free option of opposition or low.

Legal base: consent of the interested party and, where appropriate, prior contractual relationship or legitimate interest in accordance with applicable regulations.

4.5. Prevention of fraud and security

We may address data to detect abnormal operations, prevent unauthorized access, promotional abuses, fraud attempts, irregular returns or contrary applications.

Legal base: legitimate interest in protecting the security of the Web, the commercial operation and the economic interests of the company and its clients, as well as the fulfillment of legal obligations when applicable.

4.6. Reviews & Reviews

If the web incorporates valuation systems or reviews, the data will be treated to manage their publication, moderation, verification and response, where appropriate.

Legal base: consent, execution of the contractual relationship or legitimate interest, according to the specific system used.

5. Data conservation period

Personal data will be kept during the time necessary to fulfill the purpose for which they were collected and, subsequently, during the legally required terms to meet possible legal, contractual, fiscal, commercial or administrative responsibilities.

• Client account data: While the account remains active or until the user requests its deletion, except legal conservation obligation.
• Order and billing data: during the time necessary for the execution of the contract and the applicable legal deadlines.
• Query data: during the time required to manage and close the request.
• Data for commercial communications: Until the user withdraws its consent or is opposed to treatment.

6. Data recipients

The data may be communicated or made available to third parties when this is necessary for the provision of the service or there is a legal obligation. In particular, they can access the data:

• Financial entities and payment gateways.
• Transport, messaging and logistics companies.
• Hosting, Web Maintenance, Email, ERP, CRM, Analytics, Customer Service or Marketing, as Treatment Managers.
• Accounting, fiscal or legal advisory.
• Public Administrations, authorities, courts or courts when there is legal obligation.

7. International data transfers

In general, Ipontennis will seek that the data is treated within the European Economic Area. However, some technological suppliers could be located outside said space or provide services with remote access from third countries.

In these cases, IPontennis will adopt the guarantees required by the applicable regulations to legitimize such international transfers, as adequacy decisions, type or other valid mechanisms.

8. Rights of interested persons

The person interested can exercise, in the terms provided by regulations, the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Suppression of your data when appropriate.
• Opposition to treatment in certain assumptions.
• Limitation of treatment.
• Portability of the data when appropriate.
• Removal of consent at any time, without affecting the legality of the previous treatment.

9. Mandatory data

Website forms may identify those fields whose completion is necessary to meet the request or execute the contract. The refusal to facilitate certain compulsory data may prevent registration, purchase, response to consultation or the provision of the requested service.

10. Minors

This website is not aimed at minors who do not have enough capacity to hire. If a minor facilitates personal data without due authorization when it is required, appropriate verifications may be requested and, where appropriate, these data eliminate.

11. Security

IPontennis adopts reasonable technical and organizational measures aimed at protecting personal data against loss, alteration, unauthorized access, destruction or illicit treatment, taking into account the state of the art, the nature of the data and the risks of treatment.

12. Changes in the Privacy Policy

IPontennis may modify this Privacy Policy to adapt it to legislative, jurisprudential, technical or operational changes of the website. The current version will be published at each moment on this page.