1. Object and scope of application

These General Conditions specifically regulate the Tennis Raquet Riding Service offered by IPontennis through its online store or by the care channels enabled for this purpose.

These conditions will be applicable both to the stroke of new rackets purchased in iPontennis and, where appropriate, the customer-owned customer-owned racket service sent or delivered for handling.

The contracting of the service will involve full and unreserved acceptance of these conditions, in the current version on the date of realization of the order or the contracting of the service.

2. Nature of the Embedding Service

The string of a racket is a technical customization service that may include the selection of the cordage, the gauge, the vertical tension, the horizontal voltage and any other configuration available in the product tab or during the purchase process.

The objective of the service is to adapt the racket to the style of play, level, preferences or customer needs within the technical limits of the framework, cordage and the general recommendations of use.

IPontennis will conduct the service in accordance with the configuration provided by the client, without prejudice to the technical reviews or warnings that may be necessary to guarantee the viability of the string.

3. Configuration of the Embedding and Election of Voltage

The client will be responsible for reviewing and confirming the selected configuration correctly before completing the purchase or formalizing the contracting of the service.

When the client does not indicate any of the data necessary to complete the stringe, or when the information provided is incomplete, contradictory or technically unviable, Ipontennis may:

• contact the client to request confirmation or clarification;
• apply a balanced or standard configuration compatible with the selected racket and cordage;
• follow the usual technical recommendation of our workshop when the client expressly delegates in our criteria;
• leave the order in suspense until the incidence resolved.

The choice of tension has a clearly subjective technical and other component, so Ipontennis can guide the client, but can not guarantee a game feeling identical to the expected if the final preference depends on personal tastes, level of play, track conditions, Balls used or frequency of use.

IPontennis may reject manifestly discourageable or incompatible configurations with the orientative range of the manufacturer of the racket or cordage, especially when they can compromise the integrity of the material or safety of use.

4. Preparation and delivery times

The delivery and delivery times shown on the Web are indicative and may be extended when the order includes a warning, assembly, adjustment, personalization or prior technical validation service.

The final preparation time may depend, among other factors, the availability of the requested cordage, of the workload of the workshop, of the complexity of the assembly, the need to verify technical incidents or the collection and reexpected logistic times.

Consequently, the client agrees that the hiring of a cord can delay the output of the order with respect to an order without technical intervention.

5. Encasted in new rackets purchased in Ipontennis

When the client acquires a new racket in Ipontennis and requests its stringe before shipment, the racket is to consider the product configured or customized according to its indications.

The client acknowledges that the storing service alters the original state of the product and is a specific preparation made at its request.

For this reason, once the cord, cancellation, return or change of the custom racquet will be subject to limitations legally applicable to the products made according to the consumer or clearly customized specifications.

6. Embedding in customer owned by customer

When the service is hired on a customer-owned racket, this declares that the framework is in conditions suitable for handling, disassembly of the previous and new cordage stringed.

The client acknowledges that a used racket can present prior wear, microfixes, deformations, eyelet deterioration, structural damage or material fatigue not always visible externally at the time of reception.

IPontennis will not be responsible for damages derived from previous defects, ancient blows, previous repairs, aging of the framework, inadequate conservation, deficient storage or any other pre-existing circumstance of the service.

Unless otherwise indicated, the service will include the withdrawal of the previous cordage when necessary to perform the new assembly.

7. Previous technical review and rejection right

IPontennis reserves the right not to embody, or temporarily suspend its execution, if it detects cracks, deformations, abnormal eyelet wear, structural damage, incompatibilities between racket and cordage, tensions Advocate or any other incidence that can compromise the result or integrity of the racket.

In these cases, IPontennis will be able to contact the client to inform him of the incident, propose an alternative solution or cancel the service in the terms that proceed according to the status of the order and the intervention already carried out.

8. Collection, packaging, transportation and delivery

When the service includes collection and returning a customer-owned racket, it must pack it properly for transport, with sufficient protection of the frame and handle.

IPontennis will not be responsible for the damages caused during transport when deriving from an insufficient, inadequate or incorrectly prepared packaging by the client.

Shipping costs, collection, new expedition, returns or logistics incidents will be applied according to what is indicated in the service card, in the checkout or in the commercial conditions in force at the time of contracting.

The delivery shall be made made in the address provided by the client during the process of purchase or contracting, being responsible for the accuracy and updating of the data provided.

9. Right of withdrawal and personalized products

When the string is made on a new racquet purchased in iPontennis with a configuration selected by the client, this racket may be excluded from the right of withdrawal when dealing with a clearly personalized well.

Likewise, when the contracted service consists of a technical provision of string and this has been fully executed with the prior consent of the client and with knowledge of the loss of the right of withdrawal in the legally applicable assumptions, the withdrawal will not proceed upon the service.

In any case, nothing of the provisions of this clause will limit the consumer's rights in case of error attributable to iPontennis, damage caused by incorrect execution of the service or lack of legally enforceable conformity.

10. Reception, incidents and claims

The client must review the racket and service received in the shortest possible time since delivery.

If it detects any incidence related to the stringing, with the state of the framework or with the receipt of the order, you must inform IPontennis as soon as possible through the care channels indicated under these conditions, indicating the order number or reference of the service and Contributing, when necessary, light photographs of the product, cordage, frame and packaging.

The ruptures of the normal use of the proprieting of the normal rush, of the impact on the track or normal play circumstances are not allowed as a service defect of the normal wear of the normal wear, of the impact against the running circumstances outside the execution of the string.

11. Duration of tension and tension maintenance

The useful duration of the cordage and progressive tension loss depend on multiple factors outside the control of IPONTENNIS, including the type of cordage, gauge, tension applied, the gaming frequency, the intensity of the hit, the level of the player, the Environmental conditions and the own state of the racket.

Therefore, IPontennis does not guarantee a certain duration of the cordage or the exact conservation of tension during a specific period.

The technical recommendations provided by IPontennis are indicative and do not constitute a concrete sports performance guarantee.

12. Limitation of responsibility

The responsibility of IPONTENNIS, when legally proceed and is directly attributable to an incorrect execution of the service, will be limited to the repetition of the cord, to the replacement of the installed cordage or to the reimbursement of the amount effectively subscribed by The contracted service, as appropriate in each case.

IPontennis will not respond of indirect damages, performance expectations, sports losses, displacements, inscriptions, tournaments, discomforts derived from delay or any other damage not directly caused by a negligent or incorrect action of the workshop.

In any case, nothing of the provisions of these conditions will limit the rights that imperative regulations recognize consumers and users.

13. Custody, withdrawal and communications

In the storage services with physical delivery, subsequent collection or deferred return, IPontennis will keep the racket for a reasonable period from the end of the service or from the notification to the customer.

After this time without retreat, without response or without clear client instructions, IPontennis may apply, after communication, reasonable storage costs, management or new expedition that are necessary.

The client authorizes Ipontennis to contact by email or telephone to confirm configurations, communicate incidents, verify tensions, inform the state of the service or coordinate the collection and delivery.

14. Customer Service

15. Acceptance of the conditions

The contracting of the ordering service, the realization of the order or delivery of the racket for its manipulation involve the reading and full acceptance of these general conditions embedded by rackets.

IPontennis reserves the right to modify these conditions when necessary due to legal, technical, operational or commercial changes. In any case, the current conditions on the date of contracting the service will be applicable.