1. What are cookies?

Cookies are small files that are downloaded to and stored on a user's device when certain web pages are accessed. Among other functions, they make it possible to store and retrieve information about browsing activity carried out from a specific computer, browser or device.

Cookies may be first-party cookies, when they are managed directly by the website owner, or third-party cookies, when they belong to external organisations whose services are integrated into the website.

2. Types of cookies used on this website

2.1. By the entity that manages them

• First-party cookies: sent to the user's device from a domain managed by Ipontennis.
• Third-party cookies: sent from a domain that is not managed directly by Ipontennis, but by partner organisations or service providers integrated into the website.

2.2. By purpose

• Necessary cookies: essential for the technical operation of the website, access to secure areas, the shopping cart, checkout, authentication or consent management.
• Performance and functionality cookies: allow certain user preferences to be remembered and help improve the browsing experience and the general operation of the website.
• Analytics or measurement cookies: allow us to analyse how the website is used, measure audiences, understand user interactions and improve the navigation and performance of the online store.
• Marketing cookies: allow us to measure the effectiveness of advertising campaigns, analyse conversions and display more relevant advertising or promotional content.
• Unclassified cookies: cookies that are under review and awaiting final categorisation.

2.3. By duration

• Session cookies: deleted when the browser is closed.
• Persistent cookies: remain stored for a specified period.

3. Legal basis

Necessary or strictly technical cookies are used because they are required to provide the service requested by the user correctly and to enable the website to function.

Performance, analytics, marketing and any other non-essential cookies will only be installed when the user has given consent through the cookie settings panel or banner provided for this purpose.

4. Consent management

Cookie controls: when accessing this website, the user can accept, reject or configure non-essential cookies by category.

When the website is accessed for the first time, the user will see a notice or settings panel from which they can:

• Accept all cookies.
• Reject all non-essential cookies.
• Configure preferences by category.

The user can change or withdraw consent at any time through the permanent cookie-preferences mechanism available on the website.

5. Cookies and technologies used

5.1. Necessary cookies

These include cookies that are essential to:

• Enable browsing on the website.
• Manage the shopping cart and checkout process.
• Remember the user's cookie-consent choices.
• Maintain session security and access to private areas.

5.2. Performance and functionality cookies

These cookies help improve the browsing experience and the operation of the website. They may be used to remember certain preferences, optimise page loading, maintain session stability or adapt how certain content is displayed. If they are disabled, some non-essential functions may be limited.

5.3. Analytics cookies

This category may include measurement and website-usage analysis tools such as:

• Google Analytics 4: to obtain aggregated information about browsing activity, pages visited, time spent on the website, events and user interactions.
• Matomo: to analyse traffic and browsing behaviour on the website in order to improve performance, usability and the user experience.

These tools help us understand how visitors interact with the online store and continuously improve our content, services and purchasing processes.

5.4. Marketing cookies

This category includes technologies designed to measure advertising results, analyse conversions and display more relevant advertising or promotional content. In particular, this website may use:

• Meta Pixel: to measure conversions, analyse campaign performance, create audiences and optimise advertising activity within the Meta ecosystem.

5.5. Tag-management tools

This website may use Google Tag Manager as a tag-management tool. Google Tag Manager is not used as an independent processing purpose; it is a technical system used to deploy and control third-party tags or scripts according to the consent preferences configured by the user.

5.6. Unclassified cookies

Unclassified cookies are cookies that are currently being reviewed and categorised. We work to identify them correctly together with their providers and assign them to the appropriate category as soon as possible.

6. Third-party providers and tools

Depending on the consent given by the user, the website may use third-party services that install cookies or access device information for measurement, personalisation or marketing purposes.

Ipontennis may currently integrate third-party tools or services such as:

• Google Analytics 4
• Google Tag Manager
• Matomo
• Meta Pixel

Users are also advised to consult the privacy and cookie policies of these providers if they require further information about the processing carried out by each provider.

7. International data transfers

The use of certain third-party tools may involve international transfers of data outside the European Economic Area, particularly when the provider is established in or provides services from a third country.

In such cases, the relevant processing must be covered by the appropriate safeguards provided for under applicable law, such as adequacy decisions, standard contractual clauses or other valid mechanisms.

8. How to disable or delete cookies

In addition to the settings available on the website itself, users can allow, block or delete cookies through their browser settings.

Please note that disabling certain technical cookies may affect the correct operation of the website, access to the account or the checkout process.

The available options depend on the browser used. Users can consult their browser's official help documentation for further information.

9. Updates to this Cookie Policy

Ipontennis may amend this Cookie Policy when necessary as a result of regulatory, technical or case-law changes, or changes to the cookies or technologies used on the website. Users are advised to review this page periodically.