Shipping Policy and Costs
At Ipontennis, we manage all our shipments with GLS to ensure fast and secure delivery of our products. Below are the general shipping conditions, available delivery zones, and corresponding costs based on the weight of the order or the total purchase amount.
1. Shipping Zones
We ship to the following geographical zones:
- Spain (including the Peninsula)
- Europe (Zones A, B, C, D, and E)
- Canary Islands
- North America
- South America
- Ceuta and Melilla (currently inactive)
Europe:
- ZONE A: Germany, France, and Andorra
- ZONE B: Austria, Belgium, Italy, Netherlands
- ZONE C: Czech Republic, Denmark, Slovakia, Poland
- ZONE D: Bulgaria, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Romania
- ZONE E: Cyprus and Malta
2. Shipping Costs
Shipping to Spain and the Peninsula:
- For orders with a total amount less than 75 €, a shipping fee of 6.50 € will apply.
- For orders over 75 €, shipping is free.
Shipping to Europe:
Shipping costs vary by region:
- Europe A: From 14.95 € to 26.95 €, depending on the weight of the order.
- Europe B: From 16.95 € to 29.95 €, depending on the weight of the order.
- Europe C: From 21.95 € to 34.95 €, depending on the weight of the order.
- Europe D: From 37.95 € to 59.95 €, depending on the weight of the order.
- Europe E: From 47.95 € to 289.95 €, depending on the weight of the order.
Shipping to Other International Zones:
Shipments outside of Europe and the Peninsula (such as Africa, America, Asia, Oceania, Canary Islands, and others) are subject to specific rates depending on the destination and weight of the package. Please check the rates during the checkout process or contact our customer service team for more information.
3. Delivery Times
Delivery times vary depending on the shipping location:
- Shipping to Spain and the Peninsula: 24 to 72 working hours.
- Shipping to Europe: 3 to 7 working days, depending on the region.
- International Shipping: 7 to 15 working days, depending on the destination country.
4. Taxes and Additional Charges
All prices include the applicable VAT according to current Spanish legislation (21%). In most cases, no additional handling fees will be applied unless specified in special circumstances.
5. Free Shipping Policy
We offer free shipping on orders over 75 € within Spain and the Peninsula. For other regions, free shipping is not available, and charges will be calculated according to the region and the weight of the order.
6. Return Policy
If you need to return a product, the return shipping costs will be the responsibility of the customer unless it is due to an error by Ipontennis or a defect in the product. Please refer to our return policy for more details.
7. Non-Covered Zones
We currently do not ship to Ceuta and Melilla. If you reside in this area, we recommend contacting our customer service team to explore possible alternatives.